My cv

Curriculum Vitae

Personal Data:

-First names: Jørgen Pascal Francesco

-Surname: Hartogs

-Address: 40 Sandford Avenue, Apartment 2, Dublin 8

-Mobile: 086-1245186

-E-mail: jorgenpfhartogs@hotmail.com

jorgenpfhartogs@gmail.com

-Date of Birth: 06 October 1975

-Place of Birth: Eindhoven, Noord-Brabant, the Netherlands

-Nationality: Dutch (I’m liable to work in any EU-country without a permit)

Education:

-October 2005- Now, UCD, Part-time study History. Thesis about Glencullen.

-March 2005 Novell Certified Linux Salesperson course. Sales course to sell Linux Products from Novell’s point of view. Same course Novell-partners need to be allowed to sell their products.

-March 2005 Novell Certified Novell Salesperson course. Sales course to sell Novell Products from Novell’s point of view. Same course Novell-partners need to be allowed to sell their products.

- 2000 - 2002 MBO, Gilde Opleidingen, Sittard, Limburg, The Netherlands

Academy, including 2-year internship, (Chef-) Cook

- 1996 - 2000 HBO, PABO, Roermond, Limburg, The Netherlands

College, Bachelor-level, Teacher Primary School

-1994 - 1996 HBO, HR&O, Rotterdam, Zuid-Holland, The Netherlands

Maritime College, Master-level, Maritime Officer

Work experience:

- 23-1-2006 – Now, Salesforce.com

Sales Representative for Salesforce.com for the BeNeLux and Nordics regions.

Pre-sales queries, leads generation, lead qualification, support, product information, and first contact for Account Managers, customers and customer service. 20-60 outbound calls a day, 40 inbound e-mails a day.

- 13-6-2004 – 1-1-2006 Stream ECE EMEA ltd, Eastpoint Business Park, NTL Building P2, 3rd floor, Clontarf, Dublin 3

Customer support agent for Novell for the UK, Ireland, Netherlands, Belgium, Germany, Austria and Switzerland. Central reception, (pre-) sales queries, leads generation, product information, and first contact for sales representatives and customer service. 20-60 inbound calls a day, 40 inbound e-mails a day.

Technical support agent for Microsoft. Assisting customers in the UK, Ireland, The Netherlands and Belgium who suspect they have viruses, spy ware or other malicious software on their PC’s. Solving of updates queries. Pre-sales. 6-7 inbound calls a day. 40 e-mails a day.

- 13-10-2004 - 13-11-2004 Harte Hanks Data Intelligence, Dublin, Ireland, Data Entry Clerk. Maintaining, correcting and updating the Siebel (CRM) based database for IBM. Mainly outbound calls and outbound e-mails.

- 13-11-2004 - 4-5-2004 Harte Hanks Data Intelligence, Dublin, Ireland. Data Maintenance Administrator. Mainly for IBM. Enrol customers for events, subscriptions to newsletters, campaigns, e-mail distributions in a Siebel (CRM) based database.

- 2003 - 2004 UPS CSTC, Dublin, Ireland, Customer Service Representative. Arranging pick ups, helping with queries, time in transits and problem solving.

- 2001- 2003 UPS Supply Chain Solutions, Herkenbosch, Limburg, the Netherlands

Team leader, outbound-dispatch, Logistics, Central Distribution Centre for Dell. Problem solving, arranging transports from Central Depot to other depots, daily managing of outbound team.

- 2000 - 2001 Il Forno, Roermond, Limburg, the Netherlands

Cook

1-Michelin-Star restaurant, Italian cuisine

-1991 - 2001 Different jobs during my studies as barman, waiter and cook. Specialised in Limbourgian, French and Italian cuisine. Also had some sales experience as sommelier.

Additional Skills & Qualifications:

-Excellent usage of all MS Office programs (i.e. Excel, Word, Outlook, and Access) Good knowledge of the Microsoft Operating Systems.

-Excellent knowledge of all Suse and Novell programs. Good knowledge of Linux-based solutions.

-Excellent knowledge of Windows (XP, 2000, ME, 98, 95)

-Several first aid-certificates and fire warden certificates.

-certificates of achievement for attending English language courses.

-Skilled chef, waiter and barman.

Language skills:

Language	Read	Write	Speak
English	Fluent	Fluent	Fluent
Dutch	Native	Native	Native
Flemish	Native	Native	Native
Limburgish	Native	Native	Native
German	Fluent	Fluent	Fluent

Hobbies:

-I give tours through Dublin and the Wicklow Mountains in English, German and Dutch.

-I’m studying History at the moment and I’m writing a thesis about Glencullen.

-I've been a scouts-leader for 8 years and I am currently a scouts-leader, ventures-leader and Quarter-Master at the 13th Dublin troop, Rathfarnham.

-I've been a YMCA-volunteer for 8 years.

-I do volunteer work for Conservation Volunteers Ireland

-I do mountain preservation volunteer work with the Mountain Meitheal

-I've done volunteer work with mentally handicapped for 3 years.

-I was involved in several youth projects in Belgium and the Netherlands.

-I am a blood- and bone marrow-donor.

-I was involved in several conservational & environmental projects in the Netherlands.

-I was involved in several archaeological & heritage projects in the Netherlands.

-I am currently studying Hungarian, French, Spanish and Serbo-Croatian.